Natasha Taufalele

"I never thought in a million years I’d end up in a management role like this!"

Working:

Assistant Manager, Customer Care Centre Countdown New Zealand

Why did you want to study at NZMA?

At the time I was a stay-at-home mum without any qualifications. I saw an NZMA ad that said ‘do you want a career in a fast growing industry?’ My answer to that was YES!

Did studying at NZMA help you get where you are today?

Absolutely! The course taught me a lot and most of all it made me believe in myself. After graduating from NZMA I got my first contact centre job at Countdown, and I’ve been here ever since. I’ve worked my way up from CSR, to Senior Supervisor, to Team Leader and now Assistant Contact Centre Manager. I never thought in a million years I’d end up in a management role like this!

What are the best parts of your job?

I love my job. I work with a fabulous bunch of people from different cultures and every day is different. I’ve been in the industry for eight years yet I’m always learning something new!